Frequently Asked Questions (FAQs)

1. What services does TransVoyage Express and Logistics offer?

• We offer comprehensive logistics services including freight shipping, logistics solutions, warehousing, customs brokerage, and specialized transport for oversized, hazardous, and sensitive cargo.

2. How can I track my shipment?

• You can track your shipment using our online tracking tool. Simply enter your tracking number on our tracking page for real-time updates on your shipment’s status.

3. What areas do you serve?

• We provide domestic and international logistics services, covering all major regions across the globe. Contact us for specific details about our service areas.

4. How can I get a quote for shipping or logistics services?

• You can request a quote by filling out our online form or by contacting our customer service team at [Customer Service Phone Number] or [Customer Service Email Address].

5. What types of cargo do you handle?

• We handle a wide range of cargo types, including general freight, oversized shipments, hazardous materials, and sensitive goods that require special handling.

6. What are your warehouse capabilities?

• Our state-of-the-art warehousing facilities offer secure and flexible storage solutions, advanced inventory management, and efficient order fulfillment services.

7. How do I get in touch with customer support?

• For immediate assistance, you can reach our customer support team 24/7  by emailing info@gotransvoyage.com

8. What documentation is required for international shipping?

• Required documentation for international shipping includes a commercial invoice, packing list, bill of lading, and any necessary customs forms. Our customs brokerage team can assist you with all required documentation.

9. How do you ensure the safety of hazardous materials during transport?

• We adhere to strict safety and regulatory standards for the transport of hazardous materials, using specialized equipment and trained personnel to ensure safe handling and delivery.

10. What are your payment options?

• We accept various payment methods including credit cards, wire transfers, and electronic funds transfers. Specific payment terms can be discussed with our billing department.

11. How can I apply for a job at TransVoyage?

• Visit our Careers page to browse current job openings and submit your application. For any inquiries, you can contact our HR department at info@gotransvoyage.com

12. What is your policy on damaged or lost shipments?

• In the unlikely event of a damaged or lost shipment, please contact our customer support team immediately. We will assist you with the claims process and work to resolve the issue promptly.

13. Do you offer insurance for shipments?

• Yes, we offer insurance options to provide additional protection for your shipments. Contact us for more details on coverage and rates.

14. How do I schedule a pickup for my shipment?

• You can schedule a pickup by contacting our logistics team at [Logistics Team Phone Number] or through our online scheduling tool on our website.

15. Can I make changes to my shipment details after booking?

• Yes, you can make changes to your shipment details after booking. Please contact our customer support team as soon as possible to update your information.