TransVoyage Express and Logistics (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services and website.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other details related to your account.
  • Payment Information: Credit card details, billing address, and other payment-related information.

1.2 Usage Information

  • Log Data: IP address, browser type, operating system, pages visited, time spent on pages, and other usage statistics.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your user experience.

1.3 Communication Information

  • Customer Support: Information you provide when you contact us for support, including the nature of your inquiry and any other information you choose to provide.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Improve Our Services

  • Process and fulfill your orders.
  • Manage your account and provide customer support.
  • Improve and personalize our services and website.

2.2 To Communicate with You

  • Send you updates, promotional materials, and other information.
  • Respond to your inquiries and provide support.

2.3 To Ensure Security and Compliance

  • Monitor and analyze usage and activity trends.
  • Detect, prevent, and address technical issues and security breaches.
  • Comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

3.1 Service Providers

  • Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

3.2 Legal Requirements

  • If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.3 Business Transfers

  • In connection with a merger, sale, or acquisition of all or a portion of our business, your information may be transferred as part of the transaction.

4. Your Rights and Choices

You have the following rights regarding your personal information:

4.1 Access and Update

  • You can access and update your personal information by logging into your account or contacting us directly.

4.2 Opt-Out

  • You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us.

4.3 Data Deletion

  • You can request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws.

5. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. Please take special care in deciding what information you send to us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.